Effective September 17, 2026
Liv Pure LLC (“Liv Pure”) sells research reagents intended solely for in-vitro laboratory research. Because a reagent cannot be verified as unaltered once it leaves our custody, we cannot accept returns of shipped products and cannot issue refunds for products that are free of defects. This policy explains the limited exceptions and how to make a claim.
1. All Sales Final
All sales are final once an order has shipped. We do not accept returns for change of mind, for orders placed in error, or because a product is no longer needed. Please check compound, quantity, and form before completing checkout.
2. Exceptions
We will replace the product, or refund it if a replacement is not available, in four situations: you received an incorrect item that does not match your order; your shipment shows as delivered but never arrived, or was lost by the carrier; a vial arrived broken or damaged in transit; or the product you received does not match the certificate of analysis published for its lot. Where a refund is issued, it goes to the original payment method.
3. How to Make a Claim
Email support@livpurewellness.com within 7 days of the delivery date, or within 7 days of the expected delivery date for a shipment that never arrived. Include your order number, the product and lot number from the label, and, for a damaged or incorrect item, photographs of the vial, label, and packaging. For a certificate mismatch, describe the discrepancy and include any supporting test data. Please keep the product and packaging until the claim is resolved; we may ask you to return them at our expense.
4. Our Review
We review claims within 3 business days of receiving the information above and confirm the outcome by email. Approved refunds are issued within 5 business days of approval; the time for the credit to appear depends on your payment provider. Products returned to us at our request are handled and discarded according to our handling procedures and are never resold.
5. Cancellations
You may request cancellation of an order that has not yet shipped by emailing support@livpurewellness.com with your order number. Once an order has shipped it is subject to this policy.
6. Chargebacks
If you have a problem with an order, please contact us first. A chargeback filed without first contacting us may result in the account being closed to future orders.
7. Changes to This Policy
We may update this policy from time to time. The effective date at the top of this page shows the current version. This policy is part of our Terms and Conditions and our Release of Liability and Disclosure Agreement.
All products are for research and development use only and are not for human consumption.
Liv Pure supplies research-grade synthetic peptides and laboratory reagents to qualified researchers and institutions. Every lot ships with a lot-specific certificate of analysis.
Research Use Only • Lot-Specific COAs • Ships From the USA
© 2026 Liv Pure. All rights reserved.
All products provided by Liv Pure are intended solely for in-vitro laboratory research purposes. These materials are expressly forbidden for any form of human or animal use, ingestion, or administration, and all products are sold strictly for research, laboratory, or analytical purposes, not for human consumption. The products offered on this site are not formulated, designed, or intended to diagnose, cure, mitigate, treat, or prevent any disease or medical condition, and these statements have not been evaluated by the Food and Drug Administration. Liv Pure is a chemical supplier; it is not a compounding pharmacy or chemical compounding facility as defined under Section 503A of the Federal Food, Drug, and Cosmetic Act, nor an outsourcing facility as defined under Section 503B of the Act.
